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The Single Best Piece of Business Advice I Ever Received

   
I was recently invited to attend a Working Lunch with Rob Basso. 

At each Working Lunch event, guests view the premiere of the latest Basso On Business episode, and get involved in a live, interactive business discussion with Rob and leading experts.The goal of Rob's lunch program is to motivate and support small businesses with innovative presentations, business growth strategies and informative speakers.

The focus of the event I attended was Matt Silver of Ultimate Class Limousine. Matt runs a very successful company but seems to have a little trouble managing the long list of tasks that he is faced with on a daily basis. In many cases, even handling tasks that are responsibilities of his employees.

After the 30 or so business owners watched Matt's video a spirited conversation ensued regarding what Matt could/should do to better organize his business. My contribution during the event = a BIG ZERO!

Anyway, a few days after the event it dawned on me that I missed an opportunity to share one of the single best pieces of business advice I ever received...especially as it is so relevant to Matt's organization challenges. 

The following is a letter I sent to Rob detailing this advice (It was re-posted as a guest blog on Rob's site)

Hi Rob,

Not sure if this is too little too late, but before you write me off as a chickensh** for not participating during your event, here is my 2 cents.

My focus for the last 10 years has been growing various internet ventures which in most cases has been a relatively one-man show. Unfortunately, during the event I did not participate simply because I did not go back far enough in my pea brain to recall (aka “blocked out”) a 3 year period in which I was in a very similar situation to Matt.

In 1999-2001 I gave up my 15 client per day/7 day per week personal training business to become the managing partner in a 30,000 sq. ft health club in Long Beach that we took over from an existing company. The health club had well over 75 employees, 6 Indoor Pools, Indoor Track, Sauna, Steam Room, Nursery, Physical Therapy, Aqua Therapy, free weights, cardio, and much more.

Much like Tony’s business, the pace was frenetic and I dealt with one problem after another, making it almost impossible to ever get ahead of the oncoming barrage of problems.

Unlike Matt however, I really had NO experience in the health club business, so it was doubly challenging for me as far as getting organized. (ex. Running  a facility, sales, personnel management, bookkeeping, etc. ).

Here is a small sample of a few of the “small” (yeah right) problems I had to deal with:

-   The Hydraulic line which powered the underwater therapy bikes and treadmills ruptured filling an entire pool filled with jet black oil from top to bottom (think BP disaster in Long Beach)

-   The entire wall of one side of the building fell into the parking lot

-   The heavy glass/steel lid on the pool filter exploded nearly decapitating one of our maintenance workers

Anyway just when I thought I was never going to get my arms around this huge disaster of a business, I received the BEST piece of business advice that I ever received.

It was called the 20-80 rule for employees. If a problem occurred in any area of the health club, an employee should spend 20% of the time focused on determining the root of the problem and 80% of the time should be focused on a solution to the problem. AND most importantly, employees were not allowed to come to ME with a problem without 3 possible solutions.

I basically called for a one on one meeting with every single employee and told them that moving forward if they wanted to keep their jobs they would have to abide by this rule.

The results were amazing!!!

1)   It empowered every single employee to OWN their dept, even if their dept. was simply keeping the bathrooms clean. Almost immediately everyone became an expert  in their position.

2)   It  allowed me to make quick decisions to fix problems without having to delve into possible solutions myself.

3)   It made it much easier to see which departments might require staff changes

Most importantly, it allowed me to oversee the business without having to “do it all myself”. Based on what I heard at the event, this seems to be one of Matt’s biggest issues.

Perhaps this piece of advice that was so helpful to me can also be helpful to Matt.

 

Dave

 

If you or your company has a knowledge that would help entrepreneurs or small businesses to improve the quality of their workplace, openofficespace.com would love to interview you.

 

Topics might include:

- Commercial Real Estate Expertise

- Workplace Wellness

- How To...(any topic related to improving the workplace)

- Creating an Eco-Friendly Office

- Office Products and Office Furniture

- Workplace Interior Design

- Streamlining Office Expenses

- Property Marketing Solutions 

The Current Trend in Office Furniture. Encouraging Collaboration In The Workplace.

   
In Part 2 of a two part interview on Officebytes TV, Jenny-Lynn Georgiades, Director of Architectural and Design Support Services at Waldners Business Environments, offers entrepreneurs & small businesses insight into the current trend of furnishing the workspace with "collaborative" office furniture.

A few quotes from the interview: 

"One of the biggest trends in the office furniture industry today is the decline of the cubicle. The cubicle walls are coming down and their allowing employees to interact and collaborate."

"They're using the open office space that's left over when they shrink those workstations and doing more with the in-between areas."

"Companies are intermixing lounge areas where people are working with their laptops. They're incorporating informal meeting areas at regular height or even cafe height for more of that Starbucks feel." 

"The worker of the future is going to be more mobile than ever, they're going to utilize new technologies. But they're still going to need to collaborate with their fellow employees, and colleagues, and exchange that information in real time. So, the workspace of the future is going to have to be more flexible and open to support those activities."

About Waldners Waldner’s Business Environments Inc. markets office furniture of brands such as OFS, Metro, Kimball, Steelcase, KI, and Hon. The company also offers furniture storage and refurbishing services. Its clientele include SAP, Ernst & Young, PrimeMedia, Readers’ Digest, MTV, HomeLoanBank, PepsiCo. Random House, GE Capital, Canon, and Sony. The company has strategic alliances with Adden, Buro, Falcon, Golden Oak, ISE, Jofcon, Lucia Group, and Vitra. Waldner’s Business Environments was founded in 1939 and is based in New York City.

Related Posts

Tips For Entrepreneurs & Small Businesses On How To Furnish The "Optimal" Office Space For Their Company

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Shared Office Space Part 1 | An Entrepreneurs Perspective

Small Biz/Entrepreneurs - Estimating The Right Amount of Office Space For Your Company

If you or your company has a knowledge that would help entrepreneurs or small businesses to improve the quality of their workplace, openofficespace.com would love to interview you.

 

Topics might include:

- Commercial Real Estate Expertise

- Workplace Wellness

- How To...(any topic related to improving the workplace)

- Creating an Eco-Friendly Office

- Office Products and Office Furniture

- Workplace Interior Design

- Streamlining Office Expenses

- Property Marketing Solutions  

Entrepreneurs - How achieving a lofty fitness goal can help your business.

 
Let's face it, as entrepreneurs, our ability to successfully pitch ourselves and/or our businesses depends quite heavily on our ability to project a high level of confidence.

Unfortunately, maintaining a consistently high level of confidence is not always an easy task for an entrepreneur. Whether it's a negative comment on a blog, an "exciting" new product just released by a top competitor, a nasty email from a good client, slower business growth than projected, or even just trouble on the home front, there are many outside forces busily working to chip away at our confidence.

This past weekend was the running of the 2010 RXR LI Marathon. The festival of races, as it's called offers a variety of different events. A full marathon (26.2 miles), a half marathon (13.1 miles), a 10k, a 5k, a one-mile run and a Kids fun run. Despite the unseasonably high heat and humidity, I heard rumors that the number of participants was up 30% from last year. Disclaimer: This number might not be 100% accurate.

For the second year in a row, I participated in the half marathon. While I was pleased with my overall time 1:46:09, putting me within the top 10% of all half-marathon runners, it was not easy. Around mile 7 I was starting to run out of gas but thanks to a "top secret" play-list on my itouch (System of a Down, Tool, Ra, Trapt, Seether, Chevelle and a few other high octane bands) plus the fear of humiliation, I was able to finish.

Joining me in the race was my wife, my friend and one of my clients. While we all ran at completely different speeds I am proud to say that we all finished in under the 3 hour time limit. In the days following the race I noticed a distinct change in every single one of us. I guess you could call it a slight "air of invincibility". 

Only about 6 months ago, I brought up the idea of running in this event to my client. (I think the most she had ever run previously was 3 miles) At the time, the thought of running this distance seemed impossible to her. But after 6 months of training and 2 hours and 47 minutes of running, she finished her first half marathon. 

By accomplishing this goal she did much more than just get in better shape. She has raised the bar in terms of what she thinks she's capable of, and as a result, I am pretty confident she will be making some other positive changes in her life as well.

I firmly believe that achieving lofty fitness goals is a great way for entrepreneurs to build/maintain that much needed inner confidence while serving as a great lesson in the rewards that can be garnered by operating outside of one's comfort zone...a trait often required by entrepreneurs. 

See here's the thing, regardless of whether of not we all travelled to the race together or even held hands as we crossed the finish line, actually running 13.1 miles was something that had to be accomplished ALONE. 

Perhaps the next time you nervously contemplate cold calling a potential customer, approaching a "big wig" at a networking meeting, speaking in public, pitching an investor or do anything else outside your comfort zone, you will be able to reflect back on a recent lofty fitness goal you accomplished and you will.............. DO IT ANYWAY!  

If you or your company has a knowledge that would help entrepreneurs or small businesses to improve the quality of their workplace, openofficespace.com would love to interview you on Officebytes TV. 

Topics might include:

- Commercial Real Estate Expertise

- Workplace Wellness

- How To...(any topic related to improving the workplace)

- Creating an Eco-Friendly Office

- Office Products and Office Furniture

- Workplace Interior Design

- Streamlining Office Expenses

- Property Marketing Solutions

 

Please DM on Twitter if you are interested @openofficespace

 

Related Posts

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Entrepreneurs - Are your thumbs the most fit part of your body?

  

iPad = A Great Weapon For Real Estate Agents To Put In Their Holster

 
When I first launched my other company, 3Dwalkthroughs.com, I spent a lot of time presenting my company's capabilities on my laptop. While I was extremely confident in my product offering, I was anything but confident in my ability to present it.

3Dwalkthroughs.com specialized in producing several types of 3D assets: 3D renderings, 3D walkthroughs, 3D floor plans, 3D interactive tools and even the type of 3D technology used in the movie Avatar. Depending on our clients needs, the end product was always rendered in a variety of different formats. (jpeg, mov, mpeg, swf, wmv, and more)

...and therein lied the problem.

While I tried my best to prepare samples based on the client I was pitching, they often requested to see examples of projects that were not included in my presentation. Clicking in and out of folders, opening various types of media players and launching different browsers was often a pain-stakingly slow process. (more than once my computer froze altogether) Needless to say, delays in my ability to show our "stuff" probably prevented me from closing a lot more projects than I should have.

Enter the Ipad.

On Friday I finally had an opportunity to spend a few hours test driving the iPad. In my humble opinion - the iPad will be a game changer for entrepreneurs, real estate agents or any other business professional that needs to pitch their goods, services or listings while they're on the go...it certainly would have helped me pitch 3Dwalkthroughs.com more effectively.

The quality of the display coupled with the ability to quickly open and navigate through photos and videos makes the Ipad the perfect device for real estate agents to WOW their clients. Being able to flip through photos, videos and property information as well as tap into the internet to get local statistics and other information will offer real estate agents an ability to provide a new level of service to their clients.

I also believe the touch screen technology will make reviewing listings on real estate sites a much more palatable experience for those who prefer to do a little searching on their own before speaking with an agent.

The one small (probably short term) issue I noticed is the iPad currently does not play Flash. Many virtual tour platforms as well as many video platforms utilize Flash as their core technology. Just yesterday though I read an article about a company that developed some sort of plug-in to get around this issue and I am sure this is just the first of many.  

Here are a few good articles I came across that describe in more detail some specific ways that the Ipad can be utilized by real estate agents. 

Just A Few Ways To Use The iPad For Real Estate - Geek Estate Blog

Apple’s iPad means big changes ahead for real estate - 1000 Watt Blog

More iPad for Real Estate - Property Flyer in Pages - About.com

The Apple iPad for Real Estate Agents - Real Estate Express.com

5 Ways iPad Will Reinvent Real Estate for Agents in the Next 5 Years - The Exit Pro

Apple iPad Real Estate Apps Are Here! - Housing Watch

If you are a real estate agent and are currently utilizing the iPad as a tool in your arsenal, openofficespace.com would love to interview you on Officebytes TV. Please DM us @openofficespace or reach out to us via email info at openofficespace.com.